At Emotional Utility Beverage, we strive to provide you with the best shopping experience. If you receive a damaged item, please contact our customer support team within 48 hours of receiving the product at firstname.lastname@example.org.
To initiate the refund process, you must provide clear photographic evidence of the damage along with your request.
Our team will review the provided evidence to verify the damage upon delivery.
If the damage is confirmed, we will process a refund for the full amount of the damaged item.
You do not need to return the damaged item. You may keep it or dispose of it as you see fit.
Items that are not damaged upon delivery are not eligible for a refund under this policy.
We do not accept returns or provide refunds for items due to personal preferences or change of mind.